| I have not received any information about logging on to my course. What should I do? [Return to Top]
You can access your course information packet by entering your course CRN in the "Get Class / Login Info " box to the bottom left of this screen. Click on the Logon Instructions link above the course description. If there is no link, contact the Virtual Campus Office at 717-780-1122 or 1-800-222-4222, extension 1122. You can also email virtual@hacc.edu. Be sure to mention your name, course, and CRN (the 4 or 5 digit course number), when you call or email.
How do I view my syllabus online before the course begins? [Return to Top]
Your course syllabus may be found on the course information page one week prior to the start of the semester. Enter your course CRN in the "Get Class / Login Info" box located in the field below the menu. Click on the syllabus link in the Course Requirements tab. If there is no syllabus link, email your instructor by clicking on the instructor's email address on the course description page. You will also be able to access your syllabus once the semester begins and you logon to your course. Do I need any special computer software for my course? [Return to Top] If any special software is required, the instructor will mention this in the comments section of the course description or on the course syllabus. Make sure that the software is installed on the computer you will be using prior to beginning the course. How do I access my online course? [Return to Top]
You will be able to access your online course once the course is scheduled to begin. You will not be able to logon to the course before that date. Once the course is scheduled to begin, follow the Logon Instructions found on the course description page. It is important to log in to your course within the first 48 hours of the start of the course. If you do not log in promptly, you may miss graded assignments that you cannot make up. Also, if you delay logging on, you may be dropped from the course by your instructor for non-attendance. What if the course log in information that I entered does not work? [Return to Top]
Be sure that you are entering the correct log in information as directed in your Course Login instructions. If you are entering the information correctly, and you still are experiencing problems, then refer to the next question for technical help information. Notify your instructor of the problems you are having logging into the course. How do I get help with technical problems? [Return to Top]
Visit the Technical Frequently Asked Questions page or contact one of the following technical supports: WebCT courses - contact the College's HELP Desk (717)780-2570 or 1-800-222-4222, extension 2570. Also, contact your instructor to notify him or her of any recurring technical problems. If no one is available to answer your Help Desk call, leave your name, phone number, course information (including CRN number), and a brief description of your problem. Someone will return your call. The Help Desk cannot reset your PIN or provide you with your HACCid. For help in doing this, refer to the Login Instructions for your course. The Help Desk also does not provide tutoring or help with homework assignments. See the next to the last question for information about learning support services.
MyMathLab courses - The Addison-Wesley Corporation provides technical help for problems related to the site. You may contact their toll-free number at 1-800-677-6337 (M-F 9 AM - 6 PM EST) or email support@coursecompass.com Also, contact your instructor to notify him or her of any recurring technical problems.
MyITLab courses - Pearson Prentice Hall provides technical help for problems related to the course site. You May contact their toll free student support number at 1-800-677-6337. You may ask a question or submit feedback about MyITLab at http://247.prenhall.com. Student support is available 24 hours a day, 7 days a week.
Spanish 101 and 102 - If you have any questions about login directions or about any other support topic, please contact Quia Support at http://books.quia.com/support.html How do I get my books, and when will they be available? [Return to Top]
Books and video materials are available at most campus bookstores beginning two weeks prior to the start of the semester. Visit the bookstore at the campus closest to you. If you are unable to come to campus to obtain your textbooks, you can order them through HACC's online bookstore. Go to the website: http://bookstore.hacc.edu. Click on the "Textbooks" button near the top of the page and follow the instructions. It is recommended that you purchase a new textbook. If you purchase a used textbook, it may not have the access codes that might be required to access your online materials. If in doubt about whether a used textbook will be acceptable, check with your instructor. Do I need to be logged onto the computer at special times? [Return to Top]
There may be occasions when your instructor may schedule chat sessions. Most course interaction occurs on the course discussion board which can be accessed any time. Check your online course syllabus for details. How do I schedule and take proctored on-campus exams? [Return to Top]
Check your syllabus to find out whether your course requires proctored exams and whether the proctored exams are on the computer or if they are paper exams. If your course requires paper proctored exams, follow the exam instructions listed in the Virtual Campus Guide to Paper Testing. Also, see the paper exam schedule. If your course requires proctored computer exams, follow the exam instructions listed in the Virtual Campus Guide to Computerized Testing. Test schedules, guides, and forms can be found under the Testing and Proctoring 'Quick Links drop-down menu above. What if I am physically unable to come to one of HACC's campuses for scheduled exams? [Return to Top]
If your course requires proctored exams, and you cannot come to one of the campus locations to take your exam, you will need to make your instructor aware of this situation and secure a qualified proctor with the instructor's permission. Click here to view Proctor qualifications. A test proctor form must be completed and mailed to Virtual Campus for approval three weeks prior to your requested test date. The form will be forwarded to your instructor for approval. Click here to view a printable copy of the Test Proctoring Form. (You will need Adobe Acrobat Reader® to view these files.) Print out the form and follow the instructions on the form. If you would like a form mailed to you, contact the Virtual Campus Office. Do I have access to the College's Library resources?[Return to Top]
Yes! The library has an extensive collection of resources, including online resources. If you are interested in using online library resources, click on the Library Resources link on the menu to the left of this page for more information. If you use on-campus resources, you will be required to show your HACC photo student ID card (see the last question for information on obtaining a Student ID card). May I use the computer labs on-campus? [Return to Top]
Yes! Each campus has labs with computers available for student use. Contact the campus nearest you for details to find out about the computer labs there. May I use the Learning Center if I need help understanding my course materials?[Return to Top]
Yes! Visit your campus Learning Center if you need help understanding course material. Information about the services at Harrisburg Campus can be viewed via the Web by going to the main HACC website at http://www.hacc.edu. Click on the link, Current Students, then select Tutoring from the Services Menu. The college has subscribed to an online tutoring service called Smarthinking. This service is FREE to all HACC students and is provided by professional tutors. Information about Smarthinking can be found at Smarthinking. How do I obtain a HACCId (Student Identification Card)? [Return to Top]
The College now issues HACCId cards to students instead of utilizing social security numbers. This ID card will be used college wide to identify you as a HACC student, while protecting your privacy. For more information about your HACCId, click here.
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