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What is a CRN?


Each class offering of any course has its own unique identification number.

This is referred to as the CRN (or Course Reference Number). Typically, the CRN consists of 5 digits for Spring or Fall semesters and 4 digits for summer semesters.

For example, you might register for a fall section of an online Accounting 101 course which has a CRN of 20001.

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Live, Online, Personalized Learning Assistance


  • When you want help brainstorming for a paper, or someone to look over your paper before you turn it in - Try SMARTHINKING!
  • When you're stuck on a math problem at midnight and need a real person to help you get back on track - Try SMARTHINKING! Anytime, Anywhere -
    Try SMARTHINKING!
  • When you're halfway through a course but need a refresher on what you learned the second week of class - Try SMARTHINKING!





STEP 1: CREATE or UPDATE YOUR ACCOUNT


To create a NEW account:

  1. Go to www.smarthinking.com, enter the username: haccfall09tutor and password: firefly
  2. Complete the Registration Form; select your campus from the drop-down menu; choose a new username and password. Use this login whenever you need help.

If you already have an account and need to UPDATE it:
Contact Elisa Cohen at 717-780-3203 or 1-800-222-4222 ext. 3203. You will need to give your HACC ID.



STEP 2: GET HELP


  • Connect With an e-structor and interact with a live tutor when you have a question.

    Note: The first time you use SMARTHINKING, you will get a "plug-in" notice. You must click "Yes" when asked if you will accept the plug-in.
  • Submit your Writing for any class to our Online Writing Lab and receive feedback from a tutor usually within 24 hours.
  • Submit a Question and a tutor will reply usually within 24 hours.





STEP 3: PROBLEMS? CHECK YOUR TECH



  • OS: Windows 98 or higher; Macintosh OS 9.0 or higher.
  • Processor: Pentium 100 processor (or Mac equivalent).
  • Browser: For IBM PC Compatibles users - Netscape Navigator or Communicator 6.0 or better, or Internet Explorer 5.01 or better. For Apple Mac users - Internet Explorer 5.0 required.
  • Connection: 28.8K modem, 56K modem recommended.


Register and Login for more information on live tutoring hours and the other services available to you!

Need help using SMARTHINKING?
E-mail Customer Support at
support@smarthinking.com
or call (888) 430-7429 ext. 1




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