Blackboard (WebCT) Login Issues	myMathLab Issues
Technical Issues	Using the Blackboard (WebCT) Tools

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Blackboard (WebCT) Login Issues

What is Blackboard (WebCT)?

What is my Blackboard (WebCT) username?

How do I find out my HACCid?

What is my Blackboard (WebCT) password?

Why is Blackboard (WebCT) telling me that I am using an invalid username and/or password when I am entering everything correctly?

How soon after I register in HACCWeb can I log into my Blackboard (WebCT) course?

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How do I obtain an access code for my Blackboard (WebCT) course?

My course access code is not working; what should I do?

HACCWeb

What is HACCWeb? (Adobe Acrobat® File)

How can I change my Blackboard (WebCT) password using HACCWeb?

Technical Issues

Computer Requirements

What do I have to have on my computer for Blackboard (WebCT) to work properly?

Do I need any special hardware or software for my course?

Do I have to use a specific Internet browser for Blackboard (WebCT)?

JAVA Installations

How do I install JAVA?

I've installed the latest version of Java on my computer, and I'm still receiving Java errors. What do I do?

How do I uninstall previous versions of JAVA?

I have checked for pop-up blockers, and I am using the correct browser. I'm still having technical problems. Any suggestions?

Cookies

How do I enable cookies in

• Internet Explorer?
• Mozilla Firefox?
• Netscape?

Pop-up Blockers

How do I allow Blackboard (WebCT) to use pop-ups in

• Internet Explorer?
• Mozilla Firefox?
• Netscape?

Spyware

What is spyware?

How do I remove spyware from my computer?

Getting Help

Where can I find more Blackboard (WebCT) help topics?

How do I contact the HACC Help Desk?

myMathLab Issues

What is myMathLab?

Where do I find the Course ID for my myMathLab course?

Where can I get help with myMathLab software?

Using the Blackboard (WebCT) Tools

Discussions

What's a Discussion Topic?

What do all of the options mean in the discussion area?

Mail

What's the difference between Blackboard (WebCT) mail and regular email?

How can I save my message and finish it later?

How do I send an email in Blackboard (WebCT)?

How can I forward mail to another class member?

How can I reread messages that I sent to someone?

What happened to the messages that I already read?

Can I use HTML tags in my messages?

What is the HTML Creator?

How do I attach a file to my mail message?

Course Content

When I go to the course contents, I only see a few topics but I know there are more. Where are they?

Which navigation buttons do I use?

Grades

I handed in an assignment or test a while ago, but I don't see my grade listed. Why not?

Will other students be able to see my grades?

Chat

Why are some of the rooms recorded?

Can I send a private message in the chat room ?

Quizzes

When I resize the screen during a quiz, my quiz advances to the next question before I have a chance to answer.

My computer froze while I was taking a quiz, what should I do?