Do I need any special hardware or software for my course?

Since every course has different requirements, the easiest way to find out about the specific requirements for your individual course(s) is to check the course description.
You can access the course description by visiting the Virtual Campus Homepage and entering your CRN into the search box.

How do I install JAVA?

1. In order to download and install JAVA, please visit the appropriate Sun Microsystems Download page by using the links on found at our Helpful Downloads.
2. Accept the license agreement.
3. Click the "Windows Offline Installation, Multi-Language" link and download the file.
4. Close your Internet browser.
5. Double-click on the install file that you just downloaded.
6. Follow the instructions in the installation wizard.

I've installed the latest version of Java on my computer, and I'm still receiving Java errors.
What do I do?

If you have Java 5 Update 6 (aka Java 2 version 1.5.0.6), that may be the problem. Also, we have found multiple versions of Sun Java on a system will cause lots of "hard to reproduce" problems. One recommendation is to downgrade to a single slightly earlier version of Java. Sometimes, even when you have the correct version of Java on your system, the best way to fix problems, especially browser crashes, is to re-install the Java.

How do I uninstall previous versions of JAVA?

1. Click on your computers Start menu.
2. Click on Control Panel.
3. Click on Add or Remove Programs.
4. Click on the version(s) of JAVA that you would like to remove.
5. Click on the Remove button.
6. When prompted, restart your computer.

I have checked for pop-up blockers, and I am using the correct browser. I'm still having technical problems. Any suggestions?

You could be having problems with spyware. Spyware can cause some of the problems experienced by students when using WebCT. If you've never run a spyware check on your system, it's time to do so. Anti-spyware software provides protection from known aggressive advertising, Trojans, dialers, malware, browser hijackers, and tracking components. Wikipedia.org can provide you with more information about removing spyware from your computer.

How do I allow WebCT to use cookies in Internet Explorer (IE)?

1. Click on the Tools menu of IE.
2. Click on Internet Options.
3. Click on the Privacy tab.
4. The Sites button will allow you to control cookies for specific sites. For example, if you have cookies disabled in your browser, you can enable them specifically for WebCT by entering the URL and selecting allow.
5. The Advanced button will allow you to control different types of cookies (Not website specific). For example, session cookies are cookies that are only stored on your computer while the browser window is open. As soon as you close your browser window, a session cookie gets deleted. The Advanced Privacy settings will allow you to override automatic cookie handling for First-party, Third-party and session cookies.

How do I allow WebCT to use cookies in Netscape?

1. Click on the Tools menu in Netscape.
2. Click on Cookie Manager.
3. Select the option you want to use for that specific website.
4. Click on Managed Stored Cookies to display the Cookie Manager. If you enter http://webct.hacc.edu and then click on Allow, Netscape will always allow HACC's WebCT site to set cookies on your computer.

How do I allow WebCT to use cookies in Mozilla Firefox?

1. Click on the Tools menu in Firefox.
2. Click on Options.
3. Click on the Privacy icon.
4. Click on the Cookies tab.
5. Choose which options you want Firefox to use when dealing with cookies. Unchecking "Allow sites to set Cookies" will disable cookies for all websites.
6. Click the Settings button to display options for dealing with private data.

How do I allow WebCT to use pop-ups in Internet Explorer?

1. Click on the Tools menu in IE.
2. Click on Internet Options.
3. Click on the Privacy tab.
4. Check the box labeled "Block pop-ups" to prevent pop-ups from opening on your computer.
5. To control pop-ups for specific websites, click on the Settings button.
6. Enter http://webct.hacc.edu into the Address of Web site to allow field and click on the Add button.

How do I allow WebCT to use pop-ups in Mozilla Firefox?

1. Click on the Tools menu in Firefox.
2. Click on Options.
3. Click on the Content icon.
4. If you have a check mark beside "Block Popup Windows," click on the Allowed Sites button.
5. Enter http://webct.hacc.edu into the "Address of web site:" entry field.
6. Click on the Allow button.

How do I allow WebCT to use pop-ups in Netscape?

1. Open the Netscape browser.
2. Enter http://webct.hacc.edu in the address field and press the Enter key.
3. Click on the Tools menu..
4. Click on Popup Manager.
5. Click on Allow Popups From This Site.

Where can I find more WebCT help topics?

WebCT offers a context-sensitive help system for all users. Context-sensitive help means that the help system is able to recognize where you are within WebCT and provide you with help topics that relate to that area. For example, if you are using the Calendar tool and have a question about creating calendar entries, simply click on the Help link at the top of the page and Calendar help will open in a new window.

How do I contact the HACC Help Desk?

If you cannot login to WebCT and your course after reading the Login FAQ, or have technical problems, you should contact the HACC Help Desk.