I can’t remember my password. What do I do?
Go to HACCWeb.  Select “Enter Secure Area.”  Type in your HACCid, leave the PIN field blank, and click on the Forgot PIN? button. Your security question will appear. If you successfully answer your security question (remember the answer is case sensitive) you will be able to reset your PIN.  Allow a little time for the password to reset.

What do I do if the MyHACC portal won't let me login?
Please call the HACC Help Desk at (717) 780-2570.  If the Help Desk cannot resolve the issue or if the portal is down for any reason, please use the secondary method of accessing D2L: https://ehacc.hacc.edu

My online course is not showing up. What do I do?
Contact your campus Welcome Center: http://hacc.edu/StudentServices/Registrar/index.cfm or call the Virtual Campus main phone line:  (717)-221-1310.

I cannot access my Hawkmail account. What do I do?
Contact your campus Welcome Center: http://www.hacc.edu/HAWKMail/.

I am having a technical issue within the online course.  What do I do?
Check the Desire2Learn Help System and the Student Orientation before contacting the D2L HelpDesk for assistance.  If those resources are unable to provide help, call or email the Desire2Learn HelpDesk at 1-877-325-7778 or helpdesk@desire2learn.com

I can’t remember the answer to my security question. How do I get my PIN re-set?
Go to the Registration Office/Welcome Center at the campus nearest you. You will need to supply a photo ID.

For issues that are not technical in nature, students should:
Contact the instructor, either inside of your course management system, or through the contact information provided in the syllabus or on the course details page in the schedule.

For complete FAQ resources:
Please visit Desire2Learn FAQ.