Where to find help

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What is a CRN?

Each class offering of any course has its own unique identification number.

This is referred to as the CRN (or Course Reference Number). Typically, the CRN consists of 5 digits for Spring or Fall semesters and 4 digits for summer semesters.

For example, you might register for a fall section of an online Accounting 101 course which has a CRN of 20001.

HACC > Virtual Campus > Current Students > Where to find help

Where to find help

Many technical questions and solutions to problems may be found at our Technical FAQ page.

For further technical assistance with your online course, contact one of the following:

Blackboard (WebCT) courses - contact the College's HELP Desk (717) 780-2570 or 1-800-222-4222, extension 2570 (in PA only). Also, contact your instructor to notify him or her of any recurring technical problems.

MyMathLab courses - The Addison-Wesley Corporation provides technical help for problems related to the site. You may contact their toll-free number at 1-800-677-6337 (M-F 9 AM - 6 PM EST) or e-mail support@coursecompass.com Also, contact your instructor to notify him or her of any recurring technical problems.

MyITLab courses - Pearson Prentice Hall provides technical help for problems related to the course site. You May contact their toll free student support number at 1-800-677-6337. You may ask a question or submit feedback about MyITLab at http://247.prenhall.com. Student support is available 24 hours a day, 7 days a week.

Spanish 101 and 102 - If you have any questions about logon directions or about any other support topic, please contact Quia Support at http://books.quia.com/support.html

For issues that are not technical in nature, students should:

1. Contact the instructor, either inside of your course management system, or through the contact information provided in the syllabus or on the course details page in the schedule.

1. Contact the Virtual Campus office at 717-780-2541 (or 800-ABC-HACC ext. 2541) or email virtual@hacc.edu and they will direct you to the right place.